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Frequently Asked Questions

Does each class include child and infant care?


Will my employer accept this card?

Most hospitals and clinics accept AHA cards, some jobs require ARC certifications. First check with your employer which provider card they prefer.

How often do I have to renew my provider’s card?

All cards are valid for 2 years.

I lost my e-card link, where do I find it?

Please click on the links as appropriate. American Heart Association, Redcross

Do you conduct on-site training?

Please call us for group rate discounts for a team of 5 or more.

How do I register for a skills session?

Each course is sold as a bundle. Once you are finished with the online portion, you may call our instruction to schedule a session time that works for your team.

I need to renew my card, I do not have a team, can I still attend a class?

Time is a valuable resource and we treat it with respect. Please call us to check where the closest venue is (to attend with a group) so we can accommodate you. Otherwise, we would be glad to endorse you to other centers.

I have changed my mind on which course to take. How do I get a refund?

Please check our simplified cancel/refund policy table. A full refund is provided if you are eligible under the following terms:






(> 72 hours only, same course, same person, within 60 days)


(< 15 minutes only)



(All sales are final)